A little help, when you need it
Mizwala support
Have a question, found a problem, or have an idea for Mizwala? Get in touch.
Contact us
For app and website issues, general feedback and feature suggestions:
feedback@mizwala.appIf the link does not open your email app, copy the address into a new message.
Send a useful problem report
- In the app, open Settings and prepare a problem report. On the website, go to the end of any page and choose Prepare a report.
- Describe what you expected and what happened. Add the steps that led to the issue.
- Review and edit the report. In the app, share it by email. On the website, choose Copy report and paste the text into an email to feedback@mizwala.app.
Only share information you want us to receive. Leave out precise locations, financial details and other private information unless they are necessary to explain the issue.
Things to check
Location and online tools
City search and fresh price information need an internet connection. You can enter a location manually in the app.
On the website, choose Detect my location on the Prayer, Ramadan or Qibla page, or, on a first visit, Use my location on the home page; your browser then asks for permission. If you blocked location before, allow it again in your browser's site settings. You can also search for a city or enter coordinates on the Prayer page.
When checking prayer times, review the selected location and the source and method shown in the app or on the website's Prayer page.
Prayer reminders
Check notification permission, your device's sound settings and the reminder schedule shown in the app.
Delivery depends on your device settings as well as the app's reminder setup.
The website does not send prayer reminders. Reminders come only from the app.
Qibla compass
Compass support depends on your device's sensors. Follow the calibration and accuracy guidance shown in the app.
Keep that guidance in mind when reading the direction display.
On the website, open the Qibla page and choose Enable compass. Some browsers ask for permission first. Without a usable compass, the page stays in static mode: north is up and the bearing is shown.